Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

16-17 Oct
2 days
MIKE URBAN WATER DISTRIBUTION This two-day course gives you an introduction to data management and numerical modelling (EPANET) of water distribution systems in order to enable you to set up and run simple MU WD models. Czech Republic
17-18 Oct
2 days
FEFLOW advanced This two-day course aims to provide you with the skills for advanced groundwater modelling. Depending on the needs of the participants, a selection of topics is offered. Hungary
21-25 Oct
5 days
FEFLOW This comprehensive five-day course in Berlin consists of two parts. The introductory part is identical to the course "Introduction to groundwater modelling". The advanced part aims at providing you with the skills for advanced modelling topics. Germany
22 Oct-5 Nov
15 days
MIKE ECO Lab - BEGINNERS' LEVEL In this online, trainer-facilitated course for beginners you will learn the fundamentals of water quality modelling, typical applications and how to setup and run MIKE ECO Lab models. In addition, you will also learn how MIKE ECO Lab can be combined with MIKE 21/3 FM. The sessions take place at 15:00-17:00 (UTC) on 22 October, 29 October, 5 November respectively. Fee: € 425 (excl VAT). Online
22 Oct-19 Nov
29 days
MIKE ECO Lab - ADVANCED LEVEL In this online, trainer-facilitated, advanced course you will proceed to design and build your first MIKE ECO Lab model. You will also get to know some further complexity of MIKE ECO Lab modelling like differential equations, NPZD models, and user defined models. In addition, you will become equipped to use MIKE ECO Lab in combination with MIKE 21/3 FM. The sessions take place 06:00-08:00 (UTC) on 22 October, 12 November, 19 November respectively. Fee: € 400 (excl VAT). Online
22 Oct-5 Nov
15 days
MIKE ECO Lab - BEGINNERS' LEVEL In this online, trainer-facilitated course for beginners you will learn the fundamentals of water quality modelling, typical applications and how to setup and run MIKE ECO Lab models. In addition, you will also learn how MIKE ECO Lab can be combined with MIKE 21/3 FM. The sessions take place at 06:00-08:00 (UTC) on 22 October, 29 October, 5 November respectively. Fee: € 425 (excl VAT). Online
22-23 Oct
2 days
MIKE 3 FLOW MODEL HD FM This two-day course teaches you 3D hydrodynamic modelling (HD) and gives you an introduction on how to set up a hydrodynamic model using the MIKE 3 Flow Model HD FM model using flexible mesh bathymetry. Italy
More courses

Upcoming webinars

28 Oct
1 day
VIRTUAL RIVER 4.0 We introduce the basic concepts and advantages of Virtual River 4.0, based on concrete uses in three areas – (i) inspection of control systems, (ii) employee training, as well as (iii) information production through the digital twin. We show when and how known, imprinted errors increase the use of trainings and test and how Virtual River 4.0 can be used as a formal instrument for inspection and qualification of personnel. Time 1:00 pm UTC (14:00 GMT + 2 Amsterdam, Berlin, Rome, Vienna), Length: 45 min. Online Register
29 Oct
1 day
MIKE SHE This free 1 hour webinar has a central focus on the restoration of riparian wetlands in Denmark and Australia and their impact on the ecological status of river-wetland systems, including the reduction of nutrient loading. 4pm AEST Online Register
6 Nov
1 day
DHI NZ WEBINAR: Managing Water-Related Health Risks In this webinar, you will hear how Quantitative Microbial Risk Assessment (QMRA) could be used to estimate health risks and develop guidelines to protect public health. Exposure to contaminated water is an important route for the transmission of diarrhoeal pathogens, in addition to the cause of other illnesses such as respiratory, skin rash, earache, and eye irritations. 23:00-23:30 UTC (12:00 pm NZDT) Online Register
13 Nov
1 day
INTRODUCTION TO MIKE URBAN+ Following the launch of the new MIKE URBAN+ earlier in the year, join urban modeller Katharina Steinmayr as she takes you through the new interface, providing tips and tricks along the way. 14:00-15.00 UTC+1 Online
21 Nov
1 day
SUSTAINABLE TOURISM DEVELOPMENT Effective waterfront management and development requires an in-depth understanding of the coastal water environment and controlling processes to assure long-term sustainability. In addition, tourist facilities are increasingly vulnerable to climate change impacts such as hurricanes and floods. In this free, one-hour webinar, we’ll reveal how better preparedness secures your most valuable assets resulting in significant investment and operational savings. 15:00-16:00 UTC (11:00am EST) Online
26 Nov
1 day
MANAGING THE IMPACTS OF UNDERWATER NOISE Join this free 45-minute webinar for an introduction to a very ‘hot’ environmental topic - managing the impacts of underwater noise. Gain insight as to why the effects of underwater noise have become such an important environmental issue. We will share the fundamentals of a “risk-based approach” which is believed to be the most proactive way to address such noise impacts. Time: 15:00-16:00 UTC Online Register
26 Nov
1 day
MANAGING THE IMPACTS OF UNDERWATER NOISE Join this free 45-minute webinar for an introduction to a very ‘hot’ environmental topic - managing the impacts of underwater noise. Gain insight as to why the effects of underwater noise have become such an important environmental issue. We will share the fundamentals of a “risk-based approach” which is believed to be the most proactive way to address such noise impacts. Time: 06:00-07:00 UTC Online Register
10 Dec
1 day
INTRODUCTION TO MIKE URBAN+ Following the launch of the new MIKE URBAN+ earlier in the year, join urban modeller Katharina Steinmayr as she takes you through the new interface, providing tips and tricks along the way. 10:00-11.00 UTC+1 Online
12 Dec
1 day
COASTAL RESILIENCE Advanced forecast of extreme weather events has provided support to many marine and coastal activities from coastal flooding to planning. The best coastal resilience tools not only provide flood risk evaluation, but also help us develop real and economic solutions using our latest knowledge. In this free, 1 hour webinar, you’ll gain powerful insight on how modelling technology can offer a holistic approach to decision support and enable true adaptation to be achieved. Online Register
22 Jan
1 day
DHI NZ WEBINAR: New and Improved MIKE Cloud Mesh Generator New date to be confirmed. New and improved MIKE Cloud Mesh Generator – for use in MIKE 21, MIKE 3 and FEFLOW. An introduction to the new MIKE Mesh generator, which is to be a new MIKE Cloud offering, expected to be released near the end of 2019. The new MESH generator has a brand new user interface, new tools and updated meshing algorithms, including machine learning. 0:00-0:30 UTC (12:00 pm NZST) Online Register
More webinars